Terms and Conditions for Man With Van Holland Park
These Terms and Conditions set out the basis on which Man With Van Holland Park provides domestic and commercial moving, transport, collection, and related services within the United Kingdom. By making a booking, confirming an order, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering the booking process, payments, cancellations, liability, waste regulations, and governing law. These terms should be read carefully before any service is arranged.
In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under the name Man With Van Holland Park. References to ???you??� and ???your??� mean the customer, client, sender, recipient, or any person acting with authority on behalf of the customer. The term ???service??� includes loading, unloading, transport, collection, delivery, dismantling, reassembly, waiting time, and any other agreed moving-related task. The service may be provided with one person, a driver only, or a driver with additional movers, depending on the booking.
These terms are designed to be practical and professional. They do not affect your statutory rights under UK consumer law where those rights apply. If any part of these terms is found unenforceable, the remaining provisions will continue in full force. Any variation to these terms must be agreed in writing by us before the service begins. 
No employee or representative has authority to alter these terms informally unless we confirm the change in writing.
Booking Process
A booking with Man With Van Holland Park is formed only when we have received the required information, confirmed availability, and accepted the job. The customer must provide accurate details, including pickup and delivery addresses, access conditions, dates, time windows, the nature and approximate quantity of items, and any special handling requirements. If any information changes after confirmation, we may revise the quotation, the vehicle size, the number of staff, or the estimated time needed.
Bookings may be made by phone, email, online enquiry, or through another approved method. However, a request does not become a confirmed reservation until we issue confirmation. Confirmation may be subject to a deposit, full prepayment, or additional checks if the job involves fragile, heavy, unusually large, or restricted items. We reserve the right to decline any booking where the service requested is outside our normal scope, appears unsafe, involves unlawful goods, or would require equipment not available at the time of booking.
When you book van and man services in Holland Park, you are responsible for ensuring that the property, access route, and unloading point are suitable for the work to be completed safely and legally. This includes confirming parking arrangements, lift access, stairs, door widths, time restrictions, and any permits that may be needed. If access is delayed or becomes impossible because of inaccurate information or missing arrangements, waiting charges, abortive visit charges, or rebooking fees may apply. 
Pricing and Payments
All quotes are based on the information supplied at the time of booking. Unless stated otherwise, quotations are estimates and may be revised if the actual job differs from the description provided. Examples include additional items, extra collection points, unplanned stairs, long carries, extended waiting, parking penalties, or delays caused by the customer. Any additional costs will be communicated where reasonably possible before being incurred, but in urgent or time-sensitive circumstances they may be added to the final invoice after the service is completed.
Payment terms will be confirmed at the time of booking. We may request a deposit to secure a date, particularly for busy periods or larger jobs. The balance must be paid in full by the due date stated on the invoice or, where specified, immediately upon completion of the service. We accept payment by approved methods only. If payment is late, we may suspend future work, charge statutory interest and recovery costs where permitted by law, and take steps to recover outstanding sums.
Prices may include labour, vehicle use, fuel, and standard equipment, but do not automatically include parking charges, congestion-related penalties, tolls, ferry costs, waiting time, storage, cleaning, specialist materials, or waste disposal fees unless expressly stated. Customers using Man With Van Holland Park for a house move, office relocation, or item collection should ensure funds are available on the scheduled day, as we may refuse to unload, release items, or continue work if payment is overdue or if there is a serious payment dispute. 
Cancellations, Amendments, and No-Show Policy
You may request to cancel or amend a booking, but the timing of that request may affect the amount payable. If cancellation occurs well in advance, any deposit may be refundable at our discretion, less reasonable administrative costs where applicable. If cancellation is made close to the scheduled time, or once we have allocated staff, reserved a vehicle, or turned away other work, we may retain part or all of the deposit and charge a cancellation fee that reflects the loss suffered.
If you are not present at the agreed time, are unable to provide access, or fail to supply the information needed to complete the job, we may treat the booking as a no-show. In such circumstances, the full or partial service fee may still be payable, including any travel, parking, labour, or waiting costs already incurred. We will make reasonable efforts to contact you and agree a workable solution, but we are under no obligation to wait indefinitely where doing so would disrupt other scheduled work.
We may also cancel or postpone a job if there are safety concerns, severe weather, vehicle breakdown, staff illness, illegal load requirements, abusive behaviour, or any other event outside our reasonable control. If we must cancel for reasons within our control, we will usually offer a new date or refund any advance payment for the affected portion of the service. These terms apply to every booking for Man With Van Holland Park, whether the job is a one-off item move or a more complex relocation. 
Customer Responsibilities
The customer must ensure that all items are properly packed, labelled, and ready for collection unless packing has been separately agreed. Fragile items should be protected in suitable cartons or containers. It is your responsibility to empty fridges, disconnect appliances if required, remove fittings where appropriate, and secure loose contents before transport. Where we agree to assist with loading or unloading, the customer must still make us aware of any items that require special handling, such as antiques, glass, artwork, electronics, or high-value goods.
You must not include prohibited, hazardous, illegal, or undeclared items in the load. This includes, without limitation, flammable liquids, gas bottles, explosives, corrosive chemicals, firearms, controlled drugs, asbestos, biohazards, and any item that is unlawful to transport without the correct licence or packaging. If prohibited goods are discovered, we may refuse carriage, unload the item at your expense, notify the appropriate authorities where required, and recover any resulting costs or losses. The customer is liable for any injury, loss, or damage caused by hidden hazards or unlawful contents supplied by the customer.
Where access is difficult, the customer should tell us in advance about narrow streets, restricted parking, stairs, lifts, basement access, shared entrances, or loading restrictions. Our team may refuse to carry items through areas that are unsafe, obstructed, or likely to cause damage to the property or the goods. In addition, the customer should ensure that children, pets, and bystanders are kept clear of the working area while the service is in progress.
Liability and Damage
We will take reasonable care when handling your items, but liability is limited to the extent permitted by UK law. We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, insecure fastening, or the nature of the item itself. Where the customer has packed the goods, we are not liable for breakage or loss unless it results directly from our proven negligence. Customers should consider appropriate insurance cover for valuable or fragile items.
If we are responsible for loss or damage, our liability will normally be limited to the direct and foreseeable loss caused by our negligence, and not to indirect or consequential loss such as loss of profit, loss of business, missed appointments, emotional distress, or replacement costs beyond the item???s reasonable value. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.
Claims for damage or missing items should be reported as soon as reasonably possible and, where practical, before the completion of the job or within a reasonable period after discovery. We may require photographs, proof of value, original packaging, or other evidence to assess the claim. If any item is found to have been damaged by our team, we may choose, at our discretion and subject to law, to repair, replace, or compensate for the proven loss up to the applicable limit. The use of Holland Park man with van services does not create any broader guarantee than is expressly stated here.
Waste Regulations and Disposal Rules
If our service includes removal or disposal of unwanted items, the customer must accurately describe the waste in advance. We will only collect and transport waste in accordance with UK environmental and duty-of-care obligations. The customer remains responsible for ensuring that waste is correctly sorted and that no hazardous or prohibited materials are mixed in with general rubbish unless we have explicitly agreed to handle them and are legally permitted to do so.
We may refuse to take waste that appears contaminated, unsafe, unlawful, or unsuitable for transport. This includes waste containing chemicals, medical materials, electrical hazards, sharp objects without safe containment, or items requiring specialist disposal. Where waste is accepted, the customer authorises us to arrange lawful transfer, recycling, reuse, or disposal through appropriate facilities or licensed partners. Additional charges may apply for landfill fees, recycling levies, loading complexity, or special handling requirements.
When using a Man With Van Holland Park service for clearance-related work, the customer confirms that they either own the waste, are authorised to dispose of it, or have permission from the rightful owner. We do not accept responsibility for items claimed by third parties after lawful disposal has taken place. Any documents, personal data, or confidential materials should be removed by the customer before collection unless secure destruction has been expressly agreed.
Delays, Force Majeure, and Waiting Time
We aim to arrive within the agreed time window, but arrival times are estimates and may vary due to traffic, weather, accidents, road closures, parking issues, or operational delays. We are not liable for delay caused by circumstances outside our reasonable control. If a delay occurs, we will make reasonable efforts to update you and complete the service as soon as practicable. Any time-sensitive arrangements should be disclosed when booking so that we can assess whether the job is suitable.
Waiting time may be charged where the crew cannot begin or continue work because the customer is not ready, access is unavailable, keys are missing, or unloading cannot proceed. The rate, if applicable, will be based on the terms quoted or, if not specified, on our standard waiting charge. Where delays seriously affect the schedule, we may shorten the service, reschedule the work, or adjust the price to reflect the actual time and resources used.
We will not be liable for failure or delay caused by events beyond our control, including but not limited to extreme weather, strikes, civil disturbances, pandemics, fire, flood, road closures, government restrictions, or interruptions to transport networks. If a force majeure event prevents performance, either party may postpone the service or, if the event continues for a prolonged period, cancel the affected booking without further liability except for sums already due for work properly carried out.
Property, Parking, and Site Conditions
The customer is responsible for securing any required parking permissions, permits, or access authorisations unless we expressly agree otherwise. If our vehicle incurs a penalty charge, clamp release fee, towing fee, or similar cost due to inadequate arrangements by the customer, those costs may be recovered from the customer in full. We may refuse to park or load where doing so would breach traffic regulations, endanger the vehicle, or expose our staff to unnecessary risk.
You must ensure that the premises are safe for the work to be carried out. Floors, steps, walkways, and loading points should be clear of hazards. If the site is dirty, slippery, unstable, or obstructed, our team may pause or refuse the work until the issue is resolved. We may also decline to move items that are too heavy, too large, structurally unsafe, or likely to damage property because of the condition of the route or the item itself.
Any instruction given by the customer that would require us to act unlawfully, unsafely, or outside the agreed scope may be refused without penalty to us. The customer acknowledges that safe working is a condition of service, and that our staff have the right to stop work if they believe that continuing would create an unacceptable risk to people, property, or vehicles.
Data, Privacy, and Confidentiality
We may process personal data that is necessary to manage bookings, provide the service, issue invoices, and handle complaints or claims. Such data will be used only for legitimate business purposes and in accordance with applicable data protection law. We may retain job records for administrative, accounting, and legal purposes for a reasonable period.
Any confidential information encountered during a move, including papers, electronics, labels, or business materials, will be treated with reasonable care. However, we are not responsible for reviewing, sorting, or securing confidential content unless that task is expressly part of the agreed service. Customers should remove sensitive information where possible before the move begins. We may rely on the instructions given by the person who booked the job as evidence of authority to handle the goods.
These terms are intended to support a professional and compliant Man With Van Holland Park service while keeping the process clear for customers. Any personal data shared with us should be accurate and limited to what is needed to complete the booking. Where relevant, we may contact you about the job, invoicing, or legal matters arising from the service.
Complaints, Disputes, and Governing Law
If you have a concern about the service, you should raise it promptly so that we have a fair opportunity to investigate and, where appropriate, remedy the issue. We may ask for photographs, written details, and supporting documents. Nothing in this process affects any right you may have to bring a claim under applicable law, but we encourage disputes to be resolved informally first wherever possible.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision conflicts with applicable law, the provision will be interpreted so as to reflect the nearest lawful meaning, or severed if necessary, without affecting the rest of the agreement.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for Man With Van Holland Park. They form the full agreement between the parties in relation to the service requested, unless we both agree in writing to a variation. We recommend keeping a copy of the booking confirmation and these terms for your records.