Terms and Conditions for Man with Van Holland Park Services
These Terms and Conditions set out the basis on which Man with Van Holland Park provides home and office removals, transport and related services. By placing a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company, partnership or organisation that requests and uses the services of Man with Van Holland Park.
We, Us, Our means Man with Van Holland Park as the provider of removal and transport services.
Services means any man and van, removal, moving, transport, packing, loading, unloading, or related services supplied by Us.
Vehicle means any van or other vehicle used by Us to perform the Services.
Goods means any items, furniture, personal effects, equipment, or property transported or handled by Us in connection with the Services.
Booking means a request for Services that has been accepted and confirmed by Us, whether verbally or in writing.
2. Scope of Services
We provide man and van services, including household moves, office removals, item collection and delivery, and related loading and unloading assistance. Our services are primarily provided within Holland Park and surrounding areas, with longer distance moves available by agreement.
The specific scope of any Booking, including the type of service, the number of movers, the size and number of Vehicles, dates, times and locations, will be as set out in the quotation or confirmation provided to you.
3. Booking Process
3.1 You may request a quotation for Services by providing full and accurate information about the move, including property access details, floors, lifts, parking availability, approximate volume of Goods, and any heavy or unusual items.
3.2 A Booking will be created once you accept Our quotation and We confirm availability. Confirmation may be provided verbally or in writing. We reserve the right to refuse any Booking at Our discretion.
3.3 It is your responsibility to ensure that all details in the Booking confirmation are correct, including dates, times, addresses, and any special requirements. Any changes must be communicated to Us as early as possible and are subject to Our approval and potential additional charges.
3.4 If access, parking, or the volume or nature of Goods differs from the information you provided at the time of Booking, We may adjust the price, amend the service, or in extreme cases decline to proceed if it would be unsafe or unlawful to continue.
4. Quotations and Charges
4.1 Quotations may be provided on an hourly rate or a fixed price basis. The basis of charging will be clearly indicated in your quotation or Booking confirmation.
4.2 Quotations are based on the information supplied by you and assume reasonable access, availability of parking near the property, and that the move can be completed within normal working hours. Any circumstances outside these assumptions may result in additional charges.
4.3 Our charges may include, where applicable, time-based fees, mileage, congestion and emission zone charges, tolls, parking costs, waiting time, and reasonable surcharges for excessive stairs, difficult access, or heavy and bulky items such as pianos, safes or large appliances.
4.4 Unless explicitly stated otherwise, Our prices are for the provision of labour and transport only and do not include insurance beyond Our standard liability set out in these Terms and Conditions.
5. Payments
5.1 Payment terms will be confirmed at the time of Booking. We may require a deposit to secure your Booking and or full payment in advance for certain services.
5.2 Payment must be made using a method accepted by Us. Where payment is due on completion of the Services, you must ensure funds are available and settle all charges immediately upon completion unless We have agreed alternative written terms.
5.3 If payment is not received when due, We reserve the right to charge interest on overdue amounts and to recover any reasonable costs incurred in collecting outstanding payments, including administrative and legal costs.
5.4 We are entitled to retain possession of Goods until full payment has been received for all sums due in respect of the Services. If payment remains outstanding, We may arrange for storage or, as a last resort, disposal of the Goods, and you will be liable for all associated costs.
6. Cancellations, Rescheduling and Delays
6.1 If you wish to cancel or reschedule your Booking, you must notify Us as early as possible. Cancellation fees may apply depending on the notice period provided before the scheduled start time.
6.2 Where cancellation is made with sufficient notice, any deposit may be refunded or transferred at Our discretion. If cancellation is made with short notice, We may retain part or all of the deposit or charge a proportion of the estimated fee to cover costs and lost opportunity.
6.3 If We arrive at the agreed time and are unable to commence work due to circumstances beyond Our control, including the property not being ready, keys not being available, or access being refused, waiting time or additional charges may apply. If work cannot proceed at all, this may be treated as a late cancellation and charged accordingly.
6.4 We will use reasonable efforts to meet agreed dates and times. However, We are not liable for delays caused by events outside Our reasonable control, including traffic, weather, road closures, vehicle breakdowns, or third party actions. In such circumstances, We will keep you informed and complete the work as soon as reasonably possible.
7. Your Responsibilities
7.1 You are responsible for:
Ensuring that all Goods are properly and securely packed, unless packing services have been specifically included in your Booking.
Removing and securing any loose or fragile parts of furniture or appliances where appropriate.
Ensuring that Goods are ready to be moved at the start time of the Booking.
Arranging adequate parking and any necessary permits for the Vehicle at all relevant addresses.
Ensuring safe access to and from the property, including informing Us of any stairs, lifts, narrow doorways, low ceilings or other access issues.
Being present, or appointing a representative to be present, at all times during loading and unloading to provide instructions and confirm items.
7.2 You must not ask Our staff to do anything that is unsafe, unlawful, or outside the agreed scope of the Services. We reserve the right to refuse to move items which, in Our reasonable opinion, may be unsafe, excessively heavy, hazardous, or prohibited by law.
8. Items We Do Not Move
8.1 Unless expressly agreed in writing, We do not transport:
Any illegal goods or substances.
Explosives, firearms, ammunition or weapons.
Hazardous or toxic materials, including chemicals, oils, paints, asbestos or gas cylinders.
Valuables such as cash, jewellery, watches, important documents, antiques of high value, or items requiring specialist carriage.
Pets, animals, plants or perishable goods.
8.2 If you include any such items without Our knowledge, you do so at your own risk, and We accept no liability for loss, damage, or confiscation. You will be responsible for any fines, claims or expenses We incur as a result.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing the Services. However, Our liability is subject to the limitations set out in this clause.
9.2 We are not liable for any loss or damage that is not caused by Our negligence or breach of contract. We are not responsible for pre-existing damage, normal wear and tear, or deterioration due to the inherent condition of the Goods.
9.3 We are not liable for damage to furniture or Goods that are not adequately protected or packed by you, or for Goods that are fragile, poorly constructed, or already defective.
9.4 We are not responsible for damage to the internal workings or electronics of appliances, equipment, or musical instruments, unless there is clear evidence of external physical damage caused by Our negligence.
9.5 We are not liable for minor damage to building surfaces, including scuffs or marks to walls, floors, doors or stairways, that may occur despite reasonable care being taken when moving bulky items through tight spaces.
9.6 Our total liability for loss of or damage to Goods, or for any other loss arising from the Services, shall not exceed a fair market value of the affected items, subject to any overall cap that may be stated in Our quotation or insurance arrangements.
9.7 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress arising out of or in connection with the Services.
10. Claims and Complaints
10.1 You must inspect the Goods and the premises as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to Our team on the day of the move if possible.
10.2 Any claim relating to loss, damage or alleged breach of these Terms and Conditions must be submitted to Us in writing within a reasonable period after you become aware of the issue. You should provide details of the incident, the items affected, and supporting evidence such as photographs.
10.3 We will investigate all properly notified claims and seek to resolve them fairly. If We request further information or evidence, you agree to cooperate promptly so that the matter can be addressed.
11. Waste, Disposal and Environmental Regulations
11.1 We operate in compliance with applicable waste and environmental regulations. We are not a general waste carrier and will not remove household refuse, builder waste, or hazardous materials unless specifically agreed as part of a separate service that complies with relevant laws.
11.2 If you ask Us to dispose of unwanted items, this must be agreed in advance and may incur additional charges. Only items that can be lawfully and safely transported and disposed of will be accepted.
11.3 You remain responsible for ensuring that any items presented for removal and disposal are lawful and safe. You must not present hazardous, contaminated or prohibited waste for collection without Our prior written agreement.
11.4 If We discover that items given to Us for disposal include prohibited or hazardous waste, We may refuse to carry them or return them to you, and you will be liable for any additional costs, fines or penalties We incur as a result.
12. Parking, Access and Local Restrictions
12.1 You are responsible for arranging suitable parking for the Vehicle close to the collection and delivery addresses and for covering any parking costs, permits, or penalties incurred where parking arrangements were not properly made.
12.2 If suitable parking is not available, this may increase the time taken to complete the move and result in additional charges. We are not liable for delays or additional costs arising from inadequate parking or access.
12.3 You must inform Us of any access restrictions, such as narrow roads, low bridges, controlled zones, or building rules that may affect the move. If We are unable to complete the work due to undisclosed restrictions, We may charge for wasted time and any extra work required.
13. Health and Safety
13.1 We take the health and safety of Our staff, clients and the public seriously. Our team may refuse to carry out any task that, in their reasonable opinion, presents an unacceptable risk of injury or damage.
13.2 You must keep walkways clear and ensure that the premises are safe for Our staff to work in, including adequate lighting and the removal of hazards where possible.
14. Data Protection and Privacy
14.1 We will use the personal information you provide to supply the Services, process payments, manage your Booking and, where permitted, to keep you informed about similar services that may be of interest.
14.2 We will handle your personal information in accordance with applicable data protection laws and will not sell your details to third parties.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking.
15.2 Any change to the scope of the Services for a specific Booking must be agreed between you and Us and may be confirmed in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non contractual disputes or claims.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or Booking confirmation, constitute the entire agreement between you and Us relating to the Services and supersede any prior discussions, correspondence or representations, whether oral or written.
By proceeding with a Booking and or allowing Our staff to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
